Your order is only eligible to be canceled and modified within 04 hours of placing the order. After that time, the order is locked for processing and can no longer be modified. To help you select the right product, we have provided the size chart, product description of each product on the product detail page.
Please contact our Customer Service support@giftforhappy.com for modification or cancellation inquiries. Our agent will support you to revise any detail of the order from size, style, shipping info, color to the quantity of the product. After 4 hours since order creation time, if there is no other choice but you have to cancel the order (provided that we haven’t shipped the package yet) we will refund the shipping fee only.
We will send you a replacement at no cost or issue a full refund when an item you received has a major problem/is defective, which can be:
There’s no need to return the defective item. Just help us to give it free to anyone who needs it or you can donate to the local groups where people are in need of it. You must make this request within 30 days of receiving the shipment. The product is unwashed, unused, and in the same condition that you received it. If the 30-day period has gone, we can’t offer you a replacement or refund.
To file a claim, please send us an email to support@giftforhappy.com and include the following information (this is a must):
Our support team will review your claim and, if your item is eligible, we will send the replacement to you at no additional cost. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
As the refund is a reversal of your payment, we can only send it back the same way it was received, through your credit card or your original method of payment. Reversing a payment in this way is the fastest and most secure way to get your funds back to you.
The refund duration depends on the bank or card issuer, usually taking 7-10 days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@giftforhappy.com
If the customers change their mind or just don’t need or like the item anymore, provided that the items meet return conditions, we accept the return to get an exchange or voucher within 30 days of the arrival, and customers are required to pay a return shipping fee in those circumstances:
The cost of shipping is the actual cost of the carrier when sending back the package. The customer can choose the carrier for their convenience and take the whole responsibility of the product until it comes back to our receiving address/warehouse.
By returning product with shipping cost covered, there are 2 options available:
Please keep in mind that refunds are not permitted due to the consumer convenience indicated below:
Before returning anything, please contact our customer service staff. Under many circumstances, we will find the best solution to avoid sending the packages back and forth unnecessarily for the sake of your time.
To ensure a fast and smooth warranty process, remember that all return Items must be returned to the warehouse with a RMA form provided by giftforhappy.com Customer Support team. Customers must return the package as per our instructions shipping address indicated on the R.M.A document and cover the shipping fee for returning the package only if customer support team has authorized the return. Packages sent back without authorization or not according to R.M.A instruction will not be accepted.
Here are 4 steps:
When our warehouse receives your returned package, we will send the exchange or issue the voucher as mentioned above. It may take 1-2 weeks depending on the carrier you choose and also our working time. We will try our best to deliver your expected things soon.
giftforhappy.com
Email: support@giftforhappy.com
Address Bussiness: No 2 Kim Giang Street, Kim Giang Ward , Thanh Xuan District, Ha Noi City 100000, Viet Nam